Careers

Desktop Support Specialist

Job Location

South Burlington, VT

Summary

Our Support Services Group has an opening for a Desktop Support Technician at our corporate headquarters located in South Burlington, VT. This position will provide remote and onsite technical support for Microsoft-based workstations and peripherals. This is a great opportunity to join a growing company in a fast-paced industry. Candidates must be technically proficient, excited about technology, self-motivated, and enjoy serving others.

Major Goals and Responsibilities

• Provide remote desktop support to clients from Network Operations Center as needed.
• Provide onsite desktop installation and support at client location as needed.
• Implement and manage remote desktop asset and patch management solutions.
• Implement and manage network environment policies and controls.
• Continued skills development; maintain proficiency in current technologies.

The successful candidate has skills in the following areas

• Network Operating Systems – Windows 2000 / 2003, Linux
• Workstation Operating Systems – Windows 98 / NT / 2000 / XP / Vista, Linux
• Application installation and Support
• Hardware installation and Support
• Asset and Patch Management
• Environment Configuration and Management
• Security – Antivirus, Antimalware, Antispam and Firewall

Educational Requirements

• AS/BS Computer Networking related program
• Industry Certifications a plus (MCDST, MCP, CCENT, CCNA, etc.)
• Previous business to business IT support experience

Technical Requirements

• A thorough working knowledge of Windows workstation operating systems and how they interact with Microsoft Server, Active Directory, and Group Policy is required.
• Only candidates with practical experience supporting workstations in a Microsoft domain environment will be considered.