Careers

Incident Response Engineer

Job Location

South Burlington, VT

Summary

Our Support Services Group has an opening for an Incident Response Engineer at our corporate headquarters located in South Burlington, VT that will provide remote technical support for Microsoft-based business environments. This is a great opportunity to join a growing company in a fast-paced industry. Candidates must be technically proficient, excited about technology, self-motivated, and enjoy serving others.

Major Goals and Responsibilities

• Provide remote and onsite server and network infrastructure support for both Microsoft and Linux environments
• Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
• Adhere to and innovate processes and procedures to improve service delivery.
• Manage clients? servers and networks; identify and remediate issues.
• Possesses the passion for customer service and the desire to create ?raving fans?

The successful candidate has skills in the following areas

• Microsoft Windows Active Directory
• Microsoft Exchange Server
• Microsoft Windows Desktop Operating Systems (Win9x/NT/2000/XP)
• Microsoft Windows file and print services
• Citrix Presentation Server and Access Gateway
• HP, Dell, IBM, and other server hardware
• IP networking concepts, design, and administration
• Cisco router and firewall configuration
• Understanding of firewall functions and administration techniques
• Server based backup software/hardware
• Enterprise Anti-Virus utilities

Educational Requirements

• AS/BS Computer Networking related program or equivalent experience
• Industry Certifications a plus (MCP, MCSE, CCNA, CCDA, CCNP, etc.)
• Previous business to business IT support experience

Technical Requirements

• A thorough working knowledge of Windows Server operating systems, Active Directory and Group Policy management is required.
• Only candidates with practical experience supporting Microsoft Active Directory domain environments will be considered.