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  1. How do I know if my computer network is ready for a new EHR system?
    SymQuest performs a network assessment and wireless survey for your practice as a first step. A network assessment provides an inventory of the health of your current computer assets and determines what can be retained, and which items will need to be upgraded or replaced. Experience has shown that performing this step in advance of selecting your software vendor helps to eliminate expensive surprises later.

  2. Who will be responsible for the computer network installation?
    SymQuest takes responsibility for the installation and configuration of the hardware and network components so that you will be ready for the installation of your EHR software. SymQuest also acts as your project manager to coordinate with your EHR software vendor’s training and implementation team.

  3. Will my platform meet HIPAA Requirements?
    System stability and the necessary security to meet HIPAA requirements are essential. Most EHR software vendors are not equipped to offer the customized technical services or expertise required to support your specific needs and advise you. SymQuest takes responsibility for meeting the technical requirements and supplying the required environment.

  4. I don’t have an IT person. How will my staff receive support after the installation of the EHR software?
    The SymQuest SafetyNet network support program provides proactive management and support to maintain the stability and security of your network, as well as remote or on-site support for your staff’s questions, additions or changes to your network or hardware repairs. This service ensures a reliable network that you can depend on for patient care and access to your medical records.

  5. What will be the total cost of EHR for my practice?
    Based on the information gathered in the network assessment, SymQuest provides consulting services to assist with developing the final network configuration for your practice, researches requirements from the EHR software vendor, and prepares your final budget for new computer components.

  6. How will I access my patient records if my EHR server has a failure?
    The SymQuest Disaster Recovery Solution meets HIPAA requirements for data protection and emergency mode operations. This service combines an on-site disaster recovery appliance with off-site backup. In the event of a server hardware failure, the appliance runs in an emergency mode to provide access to your patient and scheduling data while the primary server is being recovered or repaired. The data backup service provides encrypted storage of your EHR system for off-site data protection.