Managed Print Services Case Study

Franklin Pierce University

  • Private, regionally accredited university
  • 1,500 students at the College at Rindge and 1,500 students at satellite centers across NH, AZ and online in the College of Graduate & Professional Studies
  • 150 full- and part-time facult
  • Ranked on “Forbes List of America’s Top Colleges” in the United States in 2009

The Goal

Franklin Pierce University (FPU) wanted to reduce operating expenses and create a fully-managed document output system to increase efficiency and lower maintenance costs. Going “green” by lowering carbon emissions and reducing paper, toner and electricity consumption was a secondary objective.

The Challenge

FPU lacked the ability to accurately track printing and copying costs and had no means to centrally manage all their output devices. A comprehensive print audit performed by SymQuest® found more than 150 existing devices, mostly stand-alone ink jet and laser printers with some stand-alone fax machines and scanners. To complicate the issue further multiple vendors serviced different equipment.

The Solution

Upon completing a thorough analysis, SymQuest designed a totally new output environment removing 104 machines and adding 34 multifunction units in key locations. Paper consumption was immediately reduced by setting doublesided printing as the default on all machines. Complete integration of Equitrac and CBORD systems introduced the ability to manage usage and cost chargeback. Usage above a set allowance could now be charged back to students individually. (Equitrac is a leader in intelligent print tracking and cost recovery solutions and CBORD provides campus and cashless card systems).

The Result

As of August 2010, the University has saved about $35,000, with the expectation of saving more than $112,000 in toner, paper and maintenance costs over the next
four years.

FranklinPierceTestimonial_Frame-4“The entire process, from taking inventory of our existing environment to implementation of our new system, was extraordinarily smooth. We have been impressed with the level of expertise SymQuest brought to the table. The shear containment of costs that we’re already experiencing from our new system is a most pleasant surprise.” – Bob St. Jean, Director of Purchasing & Campus Services at Franklin Pierce University