SymQuest is a Konica Minolta Company
This privacy statement covers the websites and applications of Konica Minolta Business Solutions U.S.A., Inc. (“Konica Minolta” or “we”) that link to this statement, including All Covered, Konica Minolta’s IT services division. This privacy statement also applies to Konica Minolta’s marketing, advertising, and employment practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.
Personal Data We Collect
You may choose to give us personal data to allow us to communicate with you, process your orders, provide you with services, or for employment consideration. Data we collect depends on the context of your interactions with Konica Minolta, the choices you make, including your privacy and browsing settings, and the products and features you choose. The personal data we collect may include the following:
Name and Contact Data. Your first and last name, email address, postal/billing address, phone number and other similar contact data in order to communicate with you, process orders or provide you with products or services. We may also collect your employer’s name, if you are procuring products or services on behalf of an organization, employer’s address, and information related to your prior purchases and online buying preferences. Some forms may ask for your customer number or product details such as a serial number.
Credentials. Account ID, passwords, password hints and similar security information used for authentication and account access.
Demographic Data. Data about you such as your country of residence and preferred language.
Payment Data. Data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.
Location Data. We may collect data about your location, which can be either precise or imprecise. Precise location data includes Global Navigation Satellite System (GNSS) data (e.g. GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, that we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as a city or postal code or an IP address.
Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.
Job Applications/CVs/Resumes. Information on job applications/CVs/resumes which you provide to us if you submit a job application to Konica Minolta either directly or indirectly. You acknowledge that your application may include sensitive personal data. Konica Minolta uses this information in order to evaluate your application and perform related employment activities.
Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website, a Konica Minolta application, or a Help Desk for such things as customer support, your phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to make improvements in our products and services.
Website Browsing. Information about your visits to our websites and your browsing patterns. This may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and to tailor our interactions with you.
Products. Certain Konica Minolta products collect data, such as product registration, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. Konica Minolta uses this information for product improvement, billing, report generation, supplies replenishment and support services.
Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They may include:
- Data brokers from which we purchase demographic data to supplement the data we collect;
- Social networks when you grant permission to a Konica Minolta product to access your data on one or more networks;
- Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
- Partners with whom we offer branded services or engage in joint marketing activities. If you purchase Konica Minolta services or products from a Konica Minolta partner we may receive certain information about your purchases from that partner;
- Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
- Publicly available sources such as open government databases or other data in the public domain.
How We Use Personal Data
We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of Konica Minolta, including to: (i) provide you with products and services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.
Personal data that is submitted in a business capacity may be merged with available business database directories. Konica Minolta uses personal data to:
- authenticate your identity;
- manage your accounts, including products and licenses;
- respond to your questions and communicate with you;
- provide customer support;
- provide firmware and software updates, share patches and bug fixes, and announce important security issues;
- share news, updates, or helpful tips about Konica Minolta products and services;
- enable online shopping;
- inform you of special promotions and other advertising;
- allow you to sign up for online services;
- create reseller partnerships;
- receive and evaluate job applications;
- customize, analyze, and improve our products, services, technologies, communications and relationships with you;
- deliver products and services requested by you;
- notify you about administrative matters that pertain to your Konica Minolta products or services; and
- in the event of a merger or acquisition of Konica Minolta, or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.
How We Share Personal Data
We share your personal data as necessary to complete a transaction or provide a product or service you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:
- Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
- Protect our customers, for example to prevent attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone; or
- Operate and maintain the security of our products, including preventing or stopping an attack on our computer systems or networks.
Where We Process and Store Personal Data
Personal data collected by Konica Minolta may be transferred to, stored and processed in your region, the United States, or any other country in which Konica Minolta or its subsidiaries, affiliates, subcontractors, agents or partners maintain facilities. Our subsidiaries, affiliates, subcontractors, agents and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services required by Konica Minolta. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.
Our privacy guidelines are communicated to Konica Minolta employees on an annual basis as part of our mandatory training program. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located. Sometimes we transfer personal data from the European Economic Area and Switzerland to other countries. When we do, we use a variety of legal mechanisms, including contracts, to help ensure any required rights and protections apply to your data.
Period of Storage
Konica Minolta retains personal data for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Konica Minolta is subject to a legal, contractual or similar obligation to retain the data.
Your Rights Regarding Personal Data
You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.
- If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for future processing;
- Where applicable, you have a right to request from us, (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
- You may also object to or restrict the processing of your personal data;
- You have the right to object to direct marketing; and
- You have the right to file a complaint with a regulator or data protection authority.
You may contact Konica Minolta to check the accuracy of your personal data or to request that your information be updated or deleted by writing to firstname.lastname@example.org. Please indicate “Access” in the subject line and let us know the details of your request in the body of the message. You may also contact us at 1-866-604-1225. Konica Minolta reserves the right to confirm your identity and to modify the scope and number of requests. In certain cases, your request may be denied on the basis of a legitimate exception or where we are legally prevented from honoring such request.
Konica Minolta does not direct any part of its website to children under 13 years old (or such age as a child is defined by local law if higher) and does not knowingly collect personal data from children or target its website or products to children.
Security of Personal Data
Konica Minolta is committed to protecting the security of your personal data and maintains strict access control over it. We use reasonable and appropriate physical, technical and administrative procedures to safeguard personal information we collect and process. Only authorized Konica Minolta personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Konica Minolta.
Konica Minolta websites store personal data in password-protected environments on servers that are subject to Konica Minolta’s information security policies, standards, and procedures. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
Our Agents and Partners Protect Personal Data
When you provide personal data to Konica Minolta, it may be necessary to transfer personal data to our subsidiaries, affiliates, agents or partners, who then fulfill the orders or provide the services. Konica Minolta requires that its subsidiaries, affiliates, agents and partners handle personal data with the same degree of concern for personal data privacy as Konica Minolta.
Cookies, Web Beacons and Privacy Choices
What is a Cookie?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
The cookie information that Konica Minolta collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.
What is a Web Beacon?
A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or e-mail.
How Does Konica Minolta Use Web Beacons?
Konica Minolta and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.
Can I Block Cookies and Web Beacons?
Links to Non-Konica Minolta Websites.
Privacy Choices: How Does Konica Minolta Use Interest-Based Advertising?
What Information Do Konica Minolta Websites Collect for Interest-Based Advertising?
Konica Minolta may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive commercial email from Konica Minolta and wish to discontinue these mailings, you may unsubscribe through an “unsubscribe” link provided in the communication.
This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, services updates (outages or service disruptions), or other administrative and transactional notices, the primary purpose of which is not promotional in nature.
Contact Konica Minolta
Konica Minolta commits to resolving complaints about your privacy and our collection or use of your personal data. Inquiries or concerns regarding this privacy statement and your rights under privacy laws can be directed to the Konica Minolta Director of Compliance at email@example.com or you can write to the Director of Compliance at the following location.
Konica Minolta Business Solutions U.S.A., Inc.
Director of Compliance
100 Williams Drive
Ramsey, NJ 07446
For other Konica Minolta Global locations please visit our Konica Minolta Global Website and choose your region.
If you have questions about Konica Minolta products or services, call us toll-free at 800-456-5664. More contact information about support, sales, corporate information, research and innovation, and services is available on our Support Page should you have additional questions.
Konica Minolta reserves the right to make changes to this statement. If we make changes, we will revise this privacy statement to reflect such changes and revise the effective date of the statement.
Statement Effective Date: October 15, 2020.
What Was Revised in this Update?This privacy statement has been updated to reflect personal data collected and used in connection with the Accurio Cloud Eye (“ACE”) platform and related services.